This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Haven Wellness.
1. Personal information we collect
When you visit the Haven Wellness, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Haven Wellness, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Haven Wellness, and information about how you interact with the Haven Wellness. We refer to this automatically-collected information as “Device Information.”
1.1 Changes and Modifications
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org/.
- “Log files” track actions occurring on the Haven Wellness, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Haven Wellness.
Additionally when you make a purchase or attempt to make a purchase through the Haven Wellness, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order/Booking Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order/Booking Information.
2. How we use your personal information
We use the Order/Booking Information that we collect generally to fulfill any orders/bookings placed through the Haven Wellness (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order/Booking Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Haven Wellness (for example, by generating analytics about how our customers browse and interact with the FHaven Wellness, and to assess the success of our marketing and advertising campaigns).
3. Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WellnessLiving to power our online store--you can read more about how WellnessLiving uses your Personal Information here: https://www.wellnessliving.com/knowledge-sharing/privacy-policy/. We also use Google Analytics to help us understand how our customers use the Haven Wellness--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
4. Do not track
Please note that we do not alter our Haven Wellness data collection and use practices when we see a Do Not Track signal from your browser.
5. Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Haven Wellness), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
6. Data retention
When you place an order through theHaven Wellness, we will maintain your Order/Booking Information for our records unless and until you ask us to delete this information.
7. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
8. Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@havenwellness.au or by mail using the details provided below:
3/11-19 Waler Crescent, Smeaton Grange 2567 NSW